Patient Information
Home Visits
Home visits are available to the practice patients. Please call reception to discuss this more in detail at (02) 4815 5203.
First Appointment
- New patient form
- A valid Medicare Card
- Valid OSHC/OVC membership details
- Workcover patients will need to inform their employer and bring your employer’s contact details for verification to arrange payment
Appointment
Appointments may be booked by calling (02) 4815 5203, booking online or in person, Monday-Friday 09:00-17:00, weekends and Public Holidays 09:00-14:00. Regular appointment times are 15 minutes. If you require more time, please discuss it with the reception staff upon making the appointment.
We advise making appointments in advance. You may book in person by visiting our clinic, via phone or by booking online through Hotdoc. Walk-ins are also acceptable.
Whilst the doctors aim to keep patients waiting time as short as possible, delays may occur.
Compliments and Complaints
If at any time you have a concern, comment or suggestion please do not hesitate to fill in a “Compliment, Comment or Complaint” form (available in Mulwaree Doctors Waiting Room), contact Health Care Complaints Commission on 1800 043 159 or mail to Locked Mail Bag 18 Strawberry Hills, NSW, 2012.
Afterhours Consultations
If your situation is an emergency, please call Ambulance – 000 or Goulburn Base Hospital – (02) 4827 3111 located at 130 Goldsmith St, Goulburn NSW 2580.
Practice Policies
Mulwaree Doctors is bound by the Privacy Act 1988 and complies with the Health Records and Information Privacy Act 2002 (NSW). All patient information is private and confidential, and disclosure to family, friends, staff, or others without the patient’s approval or as legally directed is prohibited.
- Privacy of Personal Health Information Policy
- Social Media Policy
- Your Rights as a Patient
- Non-English Speaking Patient Policy
Correspondence
Medical information in an electronic format is transmitted via encrypted format using secure messaging software. Medical information can be mailed only through secure post (i.e. with a tracking number). Patient diagnostic results and correspondence, whether in electronic or hard copy format is always forwarded to the relevant doctor. The word “Confidential” is recorded on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Facsimile
Facsimile, printers and other electronic communication devices are located so they are only accessible to the doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the fax number is correct.
Computerised Records
Specific systems have been put in place to protect the privacy, security and integrity of patients’ records. All staff are trained in computer security. IT Support oversee maintenance of computers and their security.
Results
Test results are usually available within 2 – 5 working days unless advised otherwise. Generally, results will not be provided over the telephone. We ask that you make an appointment to discuss all test results. Urgent abnormal test results will be brought to your attention by a doctor or one of our staff members.
Telephone Enquiries
Additional Information
Each staff member is bound by the signed privacy clause contained in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.
